Terms and Conditions

Disclosure and Consent

We make every effort to honor the package price quoted originally; however, prices are subject to change without notice until a deposit is applied.  Prices will not increase after you make full payment, except for charges resulting from increases in government-imposed taxes, fuel or fees.

Responsibility

By acceptance of a reservation or other evidence of travel arrangements, the customer understands that Big Creek Travel acts only as agents for the carrier, hotel or other facility providing the transportation, accommodations or other travel services, and as such the sole financial responsibility of Big Creek Travel is limited to the amount of commission it receives from said suppliers. Traveler assumes complete and full responsibility for, and hereby releases the agent from any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements for each destination, and all safety and security conditions of such destinations, during the length of the proposed travel as well as confirming the accuracy of the information on the reservation. Charges may be incurred for changes made to reservation and are the responsibility of the traveler.

Big Creek Travel shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in itinerary or accommodations or personal dissatisfaction with the travel arrangements provided.

Change/Cancellation

Traveler is responsible for understanding that the resort, cruise line or airline may have change and cancellation penalties in the event of cancellations or changes after making the initial deposit. Flight times, flight numbers, seat assignments, flight routing and the type of aircraft are subject to changes by the airlines.

Security and Privacy

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. 

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to book a reservation.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.  You may send an email to lauren@bigcreektravel.com if you wish to be removed from future email marketing.